Help & FAQ

What is Kaddy?

A study companion that tracks your classes and assignments, keeps a running grade using each class's category weights, and gives you AI-powered study help: a chat tutor, flashcards, and quizzes generated from your own notes.

How do I add a class or assignment?

Open the Study tab and tap Add assignment for a single item, or add a class first from your Profile if you want to track a whole subject (grade, teacher, and assignments together).

Can I import from Google Classroom?

You can bring in your assignments from a screenshot: open Google Classroom, screenshot your To-do list, and add it in Tools → Classroom screenshot. Kaddy pulls out every assignment it can read, with no Google sign-in needed. Connecting your Google account directly isn't open to everyone yet, because Google is still reviewing Kaddy's Classroom access.

I forgot my password. Now what?

On the login screen, tap Forgot password? and enter your email or username. If an account matches, you'll get a reset link by email.

Can I sign in with Google or Apple?

Yes. Look for the Google button on the login screen; in the iPhone app you can also sign in with Apple. Email and password, Google and Apple sign-in all lead to the same kind of account.

How do I change my username, email, or password?

All three are in Settings → Account. Your name, school and homeroom are edited from the Profile tab.

How do I delete my account?

Settings → Account → Danger zone → Delete my account. This is permanent: it removes your account and the data tied to it (the Privacy Policy lists the few things we keep), and cancels a subscription bought on the website. A subscription bought in the iPhone app is billed by Apple, so cancel it in your Apple ID settings too. You can also download a copy of your data first from Settings → Data & Legal.

What can the AI chat tutor help with?

Homework questions, explaining a concept a different way, planning how to tackle an assignment, and draft feedback on your work. It's a study aid, not a substitute for doing the work yourself. See the Terms of Service on academic integrity.

What does the AI see?

Kaddy's AI runs on Anthropic's Claude, and Kaddy asks before your first AI request. After that, each request sends what it needs to answer: your question, any notes or photos you share, and details like the class, teacher or grades it's about. Kaddy doesn't add your name or email, but a photo or screenshot sends whatever is in it. You can turn AI features off in Settings → Privacy & Safety; the Privacy Policy has the details.

How do flashcards and quizzes work?

Open the Tools tab, describe what you're studying (or paste your notes), and the AI generates a deck or quiz from it. Flashcards track your review progress over time.

What are AI credits, and why did I run out?

Every AI action (a chat reply, a flashcard deck, a quiz, extracting an assignment from a photo) costs a small number of credits, and your weekly allowance depends on your plan. Credits refresh on a rolling 7-day basis. Check your remaining balance any time in Settings → Plan & Billing. On very busy days, AI can also pause until midnight UTC for accounts without a paid subscription (the free trial included), even if you still have credits; the app tells you when it'll be back. Paid subscriptions aren't affected.

Is the AI always right?

No. Treat it like a knowledgeable study partner, not a textbook. Double-check anything important (especially graded work) against your teacher or class materials.

How does the grade calculator work?

Add your grade categories and their weights on a class, and it keeps a running grade as you fill in scores. The "what do I need" tool then works backward from a target grade to tell you what score you'd need on a remaining category (like a final) to hit it.

What's the difference between Free, Pro, and Bloomer?

Free has weekly limits on AI credits and caps on classes/active assignments. Pro raises those limits significantly. Bloomer, the top tier, gives the highest AI credit allowance and the best-quality model in tutor chat and Ask Kaddy too (Pro uses a faster model for chat to stretch its credits further). Exact numbers are always shown live in Settings → Plan & Billing.

Is there a free trial?

Yes. A new account gets Pro features free for 7 days, on Free's weekly AI credits. If you sign up with email, the trial starts when you verify your email address; with Google or Apple, it starts right away. There's one trial per email address or Google or Apple account. Nothing is charged: when it ends you're back on Free unless you choose to subscribe.

How do I upgrade, change or cancel my plan?

Go to Settings → Plan & Billing and tap Choose Pro or Choose Bloomer. On the web, payment goes through Stripe, and once you're subscribed the same screen has a Manage billing button for switching or cancelling. In the iPhone app, you pay with your Apple ID; to cancel, tap Manage subscription on that screen, or open the iPhone Settings app, tap your name, then Subscriptions. A subscription bought in one place works everywhere you use Kaddy.

I reinstalled the app or got a new iPhone. Where's my plan?

In the iPhone app, go to Settings → Plan & Billing and tap Restore Purchases. It finds any Kaddy subscription bought with your Apple ID.

Someone sent me an inappropriate message. What do I do?

Press and hold (or long-press) the message and choose Report. You can also block that person from their profile. Reported messages go to a review queue.

Who can see my teacher comments?

Anyone, even without a Kaddy account: reviews are a shared reference for what a teacher's class is actually like. Your name is shown only to your friends; everyone else sees "A student". Keep comments factual and non-personal. See the Terms of Service and the Moderation Policy for the full ground rules.

Where's the Privacy Policy?

Right here: Privacy Policy. It covers what we collect and how it's used.

I installed the app on my home screen and it looks out of date.

Kaddy checks for updates automatically and shows an Update available banner when a new version is ready. Tap it to refresh. If you don't see one, fully close and reopen the app; that alone often triggers the check.

I'm not getting notifications.

Check that notifications are allowed for Kaddy in your device's system settings, and that they're turned on in Settings → Notifications in the app itself; both need to be on. In the iPhone app, notifications need version 1.1 or later, so if they still don't arrive, update Kaddy from the App Store.

Is Kaddy working right now?

Check the live status page.

Still stuck?

Use the feedback form in Settings → About & Feedback, or email intellibloomapp@gmail.com. That reaches a real person, not a bot.